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P.O. Box 4500
6401 JA Heerlen
Traffic types
Office functions
Clearance & control
Administration
About this office
Douane Nederland central office at P.O. Box 4500 in Heerlen, the national customs authority handling enquiries, authorisations, receipts and general customs support for Dutch traders. Open Monday to Friday 08:00-17:00. Located in the southern Limburg province near the Belgian and German borders, it serves as a key administrative hub.
Frequently asked questions
The reference code is NL568067. The customs office is located in Heerlen and falls under Dutch Customs (Douane/Belastingdienst).
Douane is the Dutch customs authority, part of the Belastingdienst (Tax and Customs Administration). It employs over 5,000 officers and is responsible for controlling EU customs borders, collecting duties, combating smuggling and protecting health, safety and the environment.
The Netherlands uses DMS (Declaration Management System) for electronic customs declarations. From 2025, migration to new UCC-compliant systems is underway, including AES for exports and NCTS Phase 5 for transit.
Yes. Dutch Customs grants AEO (Authorised Economic Operator) status in two variants: AEOC (customs simplifications) and AEOS (security and safety). AEO status is recognised across the EU and expedites customs clearance.